Terms and Conditions
The use of this website is subject to the following terms:
You must be 18 years old to purchase anything from PieceMaker UK.
PieceMaker UK limits purchase of its product via its Website to individuals that are 18 years of age. You warrant and agree that you are 18 years of age. It is your responsibility to check and understand the local laws in your jurisdiction regarding the legal purchasing age in order to purchase from or access our Website. PieceMaker UK does not warrant or guarantee that compliance with these Terms of Service will be sufficient to comply with your obligations under applicable laws where you reside or where you use the Website.
Please read these Terms of Service carefully to ensure that you understand each provision.
OUR PRODUCTS ARE FOR TOBACCO USE ONLY AND YOU MUST BE OF LEGAL SMOKING AGE TO BUY AND/OR USE ANY PRODUCTS SOLD ON PieceMakerGear.com
Our products are not intended for use by persons under legal smoking age or under 18, nonsmokers, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma.
Our products do not treat, diagnose, or cure any disease, physical ailment, or condition. Keep out of the reach of children and pets as certain pieces can present a choking hazard.
The products sold on this site are not approved by the American FDA.
Our products are comprised of food-grade, platinum-cured silicone elastomer, the very same material used in commercial bakeware for decades. This material is rated to slightly above ~500°F/260°C.
- Make sure that you always use the included stainless steel bowl (if applicable) and do not overfill it.
- Apply a “lazy” red flame from a Bic or Clipper-type lighter (never a blue flame torch) directly to your combustible material*.
- Within a few seconds, you should be able to enjoy your smoke.
Product use is the same for any glass, wood, corncob, fruit, metal, or silicone piece.
*Applying high heat and/or open flame over an extended period is misuse of the product. Damaged pieces should not be used.
Due to the personal nature of our products, we are unable to accept return of our items.
If you received a damaged, defective, or wrong item, please reach out to us at Steeve@PieceMakerGearUK.com within 30 days of purchase. We will need photos and a record of sale from PieceMakerGearUK.com to process a replacement.
If you did not purchase your item directly from us, please follow up directly with that store and note that you will be assisted according to their individual store policies which may differ from ours.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contact from us at any time. You can do the following at any time by contacting us via the email address given on our website:
- Change/correct any data we have about you
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
While using this website, a user may complete a registration form or choose to save their information. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you. Orders are typically shipped out within 3 business days. Once picked up by the carrier, you will receive an email with a tracking number. As with any questions or concerns, if you have not received an email* within 3 business days of placing your order, you may reach out to us at Steeve@PieceMakerGearUK.com and we will provide this information. * please make sure your email address is accurate.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
This web site may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
This website (the “Site”) is operated by PieceMaker, LLC. (collectively, “we,” “us” or “our”). Your use of, and access to, this Site is subject to these Terms of Service (these “Terms”). These Terms are a legal agreement between you and us, and they contain important information on your legal rights, remedies and obligations. By accessing, browsing or otherwise using the Site, you (i) acknowledge that you have read and understand, and are agreeing to be bound by these Terms and that you are agreeing to comply with all applicable laws, rules, policies and regulations; and (ii) represent that you are an adult and have the legal capacity to enter a contract in the jurisdiction where you reside. This Site is not for use by persons under 18 years of age and in no event shall anyone under the age of 18 use the Site. You further acknowledge and agree that your access to and use of the Site and the services provided through the Site are valuable benefits that you receive by agreeing to, and complying with, these Terms. If you do not wish to agree to these Terms, you may not access, browse or use the Site and you should discontinue these activities immediately.
We may change or revise these Terms at any time, for any reason and without notice, and if you use or access the Site or any services offered on the Site at any time on or after the “Last Updated As Of” date set forth above, you are deemed to have been notified of, and your use or access of the Site or any such services after that date signifies your acceptance of, any changes or revisions arising on or before that date. For this reason, please visit this page on a regular basis to ensure that you are familiar with the most recent version of these Terms. You can address your questions or concerns regarding these Terms to Steeve@PieceMakerGearUK.com.